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Discountofficesupplies.com strives to provide the best possible products and services to its customers. We gladly accept return of stock merchandise and give prompt credit for returned items with the following guidelines:

• If unopened, software can be returned or exchanged within 5 days after purchase. Opened software is non-returnable.
• Products may only be returned within 30 days of purchase.
• If you are returning an item because of shortage, damage, or defect, the return request must be submitted within 5 days of delivery. Note: for electronic products that may be defective, contact the manufacturer directly according to the warranty instructions packaged with the product.
• There are no returns of special orders, except for defective product.
• Return products in re-saleable condition (original, unmarked, sealed retail package.)
• For health and safety reasons, food, beverage, or first aid items are non-returnable.
• Opened software may not be returned.
• Oversized items, such as furniture, may be subject to a restocking fee.
• "Free With Purchase" items may not be returned for credit.
• We can only accept items for return that have been purchased from discountofficesupplies.com
• Please re-package products correctly to avoid damage during the return process.
• Your refund will be processed using the same form of payment originally used for purchase within 5 to 10 business days of the receipt of your return in our warehouse.

In most situations, your original order will be credited and a replacement order will be processed and billed to your credit card.

Protection of Information - DiscountOfficeSupplies.com takes security very seriously. We encrypt all transmissions containing customer sensitive information. A secure connection is initiated whenever transmitting customer sensitive information (i.e. during Sign-In and Checkout). This security method maintains the best overall shopping experience for those users with a slower Internet connection.

Through the use of tools such as secure servers, passwords, firewalls, Secure Socket Layers (SSL), encryption and security software, your personally identifiable information is safeguarded to the maximum extent possible. We take effective measures to secure and protect your information, including credit transactions and order fulfillment activity, from loss, misuse, alteration or theft while under our control both online and off-line.