Ice.com,jewelry,jewlry,jeweler,online jewelry,diamond jewelry,rings,bracelets,necklaces,pearls,engagement rings,wedding bands,pendants |
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Ice.com is committed to providing our customers the best value, quality, service and selection of diamond, pearl and gemstone jewelry in the world.
As one of the largest and most respected online Jewelers, we have been serving over half a million satisfied customers since 1999. Today, we have become the trusted virtual destination for diamond jewelry, engagement rings and fashion jewelry. Our jewelry experts strive to stay ahead of Style and Fashion trends so that we can bring you the very latest in jewelry styles.
Voted by Internet Retailer as one of the top 50 internet retailers, Ice.com is at the forefront of the online retailing industry. We strive to be proactive and innovative in our approach to provide the best online shopping experience. These innovations have caught the attention of business leaders such as: Wall Street Journal, Internet Retailer, DM News, Shop.org, Success Magazine, CNN Money, The New York Times.
We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 60 days after receipt of your purchase you are not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds.Should your merchandise become defective within 90 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. ICE stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Repairs and replacements within the 90 day warranty period are free of charge to our customers. However products which have been modified by another 3rd party jeweler or abused will not be covered under our free repair warranty.
In the event that you have exceeded our 90 day warranty period, ICE will gladly repair your items. The return to us is free but the repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you at no additional cost.
Please note that our bridal and engagement rings come with an IGI Appraisal Certificate, which must be returned in order to process a full refund. If the certificate is not returned with the bridal or engagement ring, the refund amount will be reduced by $50.00 to cover the cost of the certificate.
All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift.
When you make a purchase online from ICE, the information about your transaction is protected by one of the most widely used and trusted security systems on the Internet.
ICEs security system is the same one used by many of the most successful Internet brands. The technology used to encrypt your transaction assures you of the utmost security on the Web.
ICE will continue to provide to its customers the most practical, private and secure transaction service available on the Internet. Our solution is designed to interface with alternate payment solutions, which the marketplace may demand in the future.
